Bronze
from £1.78 per day
- Preventive maintenance visits
- Remote support
- Configured to your requirements and budget
- PM parts kit available for certain machines
Service agreements
Service agreements built around your equipment.
Four levels of agreement, from planned maintenance visits through to unlimited visits, parts and out of hours cover. Every agreement is priced against the equipment you operate, its age and where it is, so the levels below are a starting point rather than a fixed menu.
The four levels
What each agreement covers
Each level includes everything in the level before it. Most customers start with planned maintenance and move up once they have worked out what an hour of stopped production actually costs them.
Silver
from £6.23 per day
- Preventive maintenance visits
- Remote support
- Configured to your requirements and budget
- PM parts kit available for certain machines
- Unlimited breakdown visits
- Labour and travel included
Gold
On application priced per machine
- Preventive maintenance visits
- Remote support
- Configured to your requirements and budget
- PM parts kit available for certain machines
- Unlimited breakdown visits
- Labour and travel included
- Unlimited parts: the cost and supply of the spare parts your equipment needs
Platinum
On application priced per machine
- Preventive maintenance visits
- Remote support
- Configured to your requirements and budget
- PM parts kit available for certain machines
- Unlimited breakdown visits
- Labour and travel included
- Unlimited parts: the cost and supply of the spare parts your equipment needs
- 24/7 call-out and onsite cover supplement
Unlimited visits and parts apply within the terms and exclusions set out in your quotation and agreement. Prices are per machine, per day, plus VAT, and show the lowest level at which an agreement has been written. Every agreement is priced against the equipment, its age and its location, which is why Gold and Platinum are quoted rather than listed.
What can go on an agreement
Service agreements for the equipment we support
Agreements are available for equipment our engineers are trained and experienced to support, whether Dennison originally supplied the machine or not. Where we are appointed by the manufacturer, cover is provided under that appointment. Other supported equipment is covered independently.
CTP and plate automationPlatesetters, processors, loaders, plate transport, punching, bending and stacking, covered as one line rather than four separate contracts.
Industrial digital pressesProduction presses and their feed, delivery and finishing equipment.
Wide and super-wide formatFlatbed and hybrid inkjet printers used for display, signage and packaging work.
Digital cuttingFlatbed cutting tables, roll cutters and laser systems, including tooling and vacuum systems.
In every agreement
What you get at any level
The same engineers who install and repair this equipment are the ones who visit it under an agreement. Nothing is handed to a separate service department that has never seen the machine.
Preventive maintenance visitsScheduled visits based on the equipment, its condition and production demands: inspection, cleaning, calibration, consumable replacement, and a written note of developing wear before it stops the machine.
Remote supportPractical help from engineers who know the equipment. Remote support can identify a fault, confirm the parts needed and settle whether a visit is required at all.
Configured around your productionVisit frequency, cover level and response expectations are set against the machines you run, not sold as a fixed package.
PM parts kitsAvailable for certain machines, so the parts a scheduled visit consumes are on the van rather than on order.
No service contract?
You can still call us.
You do not need a service agreement to ask Dennison for help. We attend one-off breakdowns on equipment we support, and can also arrange breakdown-only cover for suitable machines.
Machine stopped?
One-off breakdown attendance
No agreement in place? Tell us the machine, the fault and its location. The service team will confirm whether we can support it, engineer availability and what happens next.
Ongoing protection
Breakdown-only cover
For suitable equipment, we can provide breakdown cover without a full planned maintenance agreement. We will explain the cover available once we have reviewed the machine and its condition.
Equipment no longer supported by the manufacturer
Machines the manufacturer has stopped supporting can still be covered or attended, subject to inspection and parts availability. It is one of the main reasons customers come to us.
Talk to us about support
Tell us what equipment you run, its age, location and how heavily it is used, and we will recommend the level of cover that fits and quote for it. If a machine has already stopped, send us the fault details and the service team will come back to you.