Installation and commissioning
Engineering teams for new installations, upgrades, equipment moves, production ramp-up and customer handover.
Manufacturer and OEM support
Engineering support for equipment manufacturers.
Deployable engineering resource across the UK and mainland Europe, with travelling engineers available for manufacturer programmes worldwide. We support an individual project, provide additional regional capacity, or operate as an extension of a manufacturer’s own after-sales organisation. Where we represent a manufacturer, their customer remains their customer.
28 manufacturer-trained engineers
Established 1993
Worldwide service, installation and project deployment
Capability
Engineering resource built around your requirement
Our engineers hold manufacturer training across digital cutting, industrial print, CTP, pre-press and associated production equipment. Some of that work is on our own account; a good deal of it is carried out on behalf of the manufacturer, in their name and to their process. Scope, geography and operating model are agreed programme by programme.
Regional field service
Planned maintenance, breakdown attendance and technical escalation for an agreed installed base or region, across the UK and mainland Europe.
Additional and dedicated resource
Short-term or continuing capacity, including named engineers at critical customer locations under agreed shift patterns and reporting.
Refurbishment and upgrade programmes
Inspection, refurbishment, component replacement, upgrades and return to production, completed on your behalf.
Technical escalation and remote support
Fault diagnosis, parts identification, technical escalation and the decision about whether an onsite visit is needed.
Relocation, projects and training
Individual relocations, production line moves and complete factory projects worldwide, plus product training for manufacturer staff and their customers.
Commercial boundaries
Your customer remains your customer.
Dennison also sells equipment, parts and software under its own agreements, so clear boundaries matter. Where we provide service or project support on your behalf, we work within the agreed scope and represent your service operation.
- 01The engineer follows your processYour dispatch, your documentation, your standards, and branding agreed per programme.
- 02Communication stays in the agreed channelCustomer contact happens the way you have specified, and escalations return to the manufacturer contacts agreed at the start.
- 03Confidential information is protectedTechnical and commercial information is not reused elsewhere.
- 04Service access is not a sales channelWe do not market competing equipment into your customer base.
How we work with manufacturers
Define scope, prepare capability, deliver and report
A managed engineering service rather than a supply of contractors. We can work inside your existing service process, or agree an operating model covering dispatch, engineer reporting, parts use, technical escalation and customer communication.
Define the scope
Equipment, installed base, geography, expected workload, service levels, commercial boundaries and the type of resource required.
Prepare the capability
Training, certification, documentation, tooling, parts access, health and safety, scheduling and escalation routes, settled before the first visit.
Deliver and report
Trained engineers on the agreed programme, with reporting on attendance and response, first-time completion, parts used, equipment condition, outstanding escalations and customer feedback.
Relationships
Manufacturer and technology partnerships
Dennison works with equipment manufacturers and technology providers across sales, installation, service, refurbishment and software. The scope and territory of each relationship is shown below.
Kornit Digital
Refurbishment and Service Partner
Refurbishment programmes and engineering service support for Kornit equipment.
AVT
UK Service Partner
UK technical service and field engineering support for AVT inspection systems.
Summa
UK Sales and Service Partner
Sales, demonstrations, installation, operator training and ongoing service for Summa cutting systems.
SCREEN
CTP Sales, Installation and Service Partner
Sales, installation, remote support and maintenance for SCREEN offset CTP products.
NELA
UK Sales and Service Partner
Sales, installation and service support for NELA plate handling and automation equipment.
KRAUSE
UK Sales and Service Partner
Sales, installation and service support for KRAUSE plate loading and automation systems.
Fujifilm
UK Service Partner
UK service and engineering support for Fujifilm production equipment.
HP PageWide Industrial
Global Service and Installation Partner
Worldwide installation and service engineering for HP PageWide Industrial programmes.
OptiScout
UK Distribution Partner
UK software sales, upgrades, installation, configuration, training and technical support.
Discuss your engineering requirement.
Tell us about the equipment, the geography and the support model you are considering. We will arrange a confidential discussion about the technical requirement, the resource available and an appropriate operating model.